Lux Blox is manufactured in the United States and made of ABS (Acrylonitrile Butadiene Styrene) Plastic, a material commonly used in the manufacture of children’s toys like Lego bricks, and has been tested safe.
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FREQUENTLY ASKED QUESTIONS
WHAT IS LUX BLOX MADE OF?
WHERE IS LUX BLOX AVAILABLE?
Lux is available in hundreds of local brick-and-mortar Toy & Specialty Gift Retailers and Museum Stores around the nation.
Lux is also available for purchase on this website (click on "Shop All"), or by calling toll free at 309-297-4430 during regular business hours.
WHEN WILL MY ORDER SHIP?
Most orders placed before Noon (EST) Monday through Friday will ship the same day. Orders placed after noon Friday and during weekends will ship on Monday.
WHERE WILL MY ORDER SHIP FROM?
Your order will ship from Galesburg, Illinois, where our headquarters are located.
WHAT ARE YOUR SHIPPING RATES?
$8.95 for orders under $50; $10.95 for orders under $100; free shipping for orders over $100.
DO YOU SHIP TO ALASKA AND HAWAI?
Yes. Your shipping will be calculated at checkout. Before you checkout you can reach out to Lux Blox at customerservice@luxblox.com to get the actual cost of your purchase.
DO YOU SHIP INTERNATIONALLY?
We can at your expense no matter how much you spend. Shipping will be calculated at checkout.
WHAT DO I DO IF THERE IS A PIECE MISSING FROM MY KIT?
Contact us. Our email address is customerservice@luxblox.com, our phone number is (309) 297-4430, or use our online chat. If we don’t answer you immediately we will get to you as soon as possible. Let us know! We will make it right!
WHAT DO I DO IF A PIECE IS MISSHAPED OR DAMAGED?
Contact us. Our email address is customerservice@luxblox.com, our phone number is (309) 297-4430, or use our online chat. If we don’t answer you immediately we will get to you as soon as possible. Let us know! We will make it right!
DO YOU HAVE A RETURN POLICY?
Yes. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in original packaging, and in the same condition as when you received it. Your item needs to have the receipt or proof of purchase. You will be responsible for the shipping costs if you return your item. Return address information can be found on the packaging slip included with the order. Shipping costs paid with the order are non-refundable. If you have any questions on how to return your item, contact us at customerservice@luxblox.com or call us at 309-297-4430. Once we receive your item, we will inspect it, and if your return is approved, we will immediately initiate a refund to the original method of payment. You will receive an email notification that the refund has been processed. You should receive your credit in 5 to 7 days, depending on your card issuer’s policies.
DID YOU CHANGE YOUR MIND AFTER PURCHASING AN ITEM?
No problem. Simply return the item to us at your cost and we will refund you the full price of the item, less the shipping cost. PLEASE NOTE: The item MUST be unused and in its original, unopened package. The item needs to be in resalable condition. Once an item is opened it cannot be returned unless there is a manufacturer defect.
ARE YOUR TOYS SAFE?
Yes. All Lux Blox toys/blocks meet or exceed government standards for child safety.